Frequently asked questions

Find quick answers to frequent questions asked by customers

• What are the customer support contract options?

  Having a mpx support contract means that we will be available to help you resolve any potential issues you have in using mpx.

  Support is provided via the partner you purchased mpx from, and we then provide 2nd level support if needed.

  Regardless of whether you have support or not:

  • In the first 3 months updates and bugs are fixed at no cost.
  • You can use our support services
  • We will do our best to answer all questions related to installation, setup and integration.

  Support period

  mpx includes support for 3 months from the purchase date. If you’re about to purchase mpx, you’ll have the option to purchase extended support, increasing the support period up to a maximum of 12 months from the date of purchase.

  After the initial 12 months we offer an ongoing annual support contract.

  Subscription Support

  If you have taken advantage of our mpx license subscription where you are paying for mpx each month, then support is automaticly included for the life of your subscription.

  What’s not included in our support contracts?

  We don't cover any third party hardware or software and we also don't cover any changes made to the mpx Database or applications that have been done without our involvement.

  Contacting support

  For first line support contact our partner who you purchased mpx from, as they will deal with the case initially and esculate to us if required. If you have purchased direct from us via the monthly subscription web site then use the contact form to get in touch with our support team.

• Are updates and bug fixes included in support contract

  Yes : All bug fixes and core application updates are included.

• Are there annual support contracts available ?

  mpx support option

  The support options available to you depend on when you make the support purchase.

  • A support upgrade is an additioanl 9 months additional support that can be purchased at the time of buying mpx.
  • After the first 12 months, you can purchase an annual support contract each year.

  How do I renew or extend my support?

  In order to extend or renew your mpx support contract, your current support contract must not be more than 3 months expired. Your current version of mpx must also be updated to a version not more than 6 months old.

  To renew the support contract please follow these steps:

  • Contact the mpx distributor you purchased mpx from.
• Can you customise mpx for our needs?

  Yes we can customise mpx to meet your specific needs. Contact your distributor for further information and pricing.